Puerto Rico and Canada
CitiFinancial provides community-based lending services through a strong branch network system in North America with offices in Puerto Rico and Canada. Decisions are made locally by CitiFinancial team members who live and work in the locations they serve. This on-the-ground, face-to-face customer interaction gives us a unique competitive advantage, allowing us to best determine each client´s needs. Our consumer loan services include real estate-secured loans, unsecured and partially secured personal loans, and loans to finance consumer goods.
CitiFinancial Servicing (CFS) focuses on customer support, collections of past due accounts, compliant account solutions and successful account loss mitigation within our portfolio. Our centers, located across the country, handle large portfolios and heavy call volumes daily with excellent customer service. Our employee teams work together to ensure all customers are treated respectfully when resolving customer account concerns.